How to Get Support

Help is ....On-Line Manuals Check on-line manuals - this is perhaps the fastest way to resolve a problem. Besides upgrading your knowledge, successful solution gives you tremendous confidence. Soon, you will find yourself helping friends, neighbours and spouse's uncle - it all starts with one successful troubleshooting at home !

Self-Help has limits ... There may be issues which are difficult to solve through manuals, where you need guidance or assistance. In such cases - seek help from Customer Support. We have installed a ticket-based customer support service in Member's Control Panel

How to Submit Support Ticket Log-in to Members' Control Panel at http://support.infobanc.com and click at 'Support Ticket' link. Create a support ticket, explain your problem in brief details and submit it. Our customer service executive will soon get in touch with you through e-mail. All interaction between you and customer support will get documented in your support ticket until the problem is resolved and the ticket gets closed. You may see all closed tickets at any time.